CANDY L.A.B is a customer focussed company where your satisfaction is at the forefront.
We pride ourselves on offering a high end training experience and If for any reason you are unsatisfied or wish to make a complaint following any of our course options, Please do so immediately in writing to classofcandy@gmail.com so that we can offer support.
Your feedback is always welcomed following any training experience you have with us.
COURSE ALTERATIONS & CANCELLATIONS
Once your course is purchased we are unable to alter or change your course dates or its content at any time, so please ensure you are happy with your selections before proceeding and making payments.
All courses once purchased are NON-refundable under any circumstances.
CANDY L.A.B reserves the right to reschedule or cancel a course in exceptional circumstances and we will notify the student at our earliest convenience should this be the case.
Refunds will not be given for rescheduled courses, however, a full refund will be refunded for any cancelled courses. Where a course is rescheduled you will need to notify us within 72 hours if you can not attend on the new date, then we will issue you with a credit note which will be valid for 12 months.
PAYMENTS
All payments are to be paid in full to CANDY L.A.B to book and secure a space on any of our courses, and no course dates will go ahead without the full payment being made. If paying by deposit or instalment schemes, you will forfeit any deposits paid should you not complete the course payment in full by the required timescales set out to you at the booking stage.
REFUNDS
All courses are NON refundable. In exceptional circumstances we will offer credit notes for the value of the course. However this will be at our own discretion only.
LIABILITY
It is advisable that all students read all of CANDY L.A.B course details or discuss course suitability with the instructor before booking and attending any of our courses . The final decision on whether or not the course is suitable shall remain with the customer.
COPYRIGHT
Your use of the content provided on the website at www.candylab.learnworlds.com/ www.candy-lab.co.uk (the “Website”)
is subject to the terms of this Copyright Statement.
This website is owned by CANDY L.A.B, which carries on business in the United Kingdom under the CANDY L.A.B name.
The copyright in the content provided on this including all of the graphics, code, text products, software, audio, and design
(“CANDY L.A.B Materials”) is owned by CANDY L.A.B except where otherwise indicated.
Copyright in any course notes, materials and teaching aids (“Course Materials”) which will be made available to you if you enrol on a CANDY L.A.B course or masterclass online or with a CANDY L.A.B provider belongs to the relevant CANDY L.A.B provider or its licensors.
The use of all Course Materials is subject to the Terms of Use - Training Materials. The Terms of Use can be accessed on the following page.
The “CANDY L.A.B” marks and the “CANDY L.A.B” domain name (together the “CANDY L.A.B Marks”) are the property of CANDY L.A.B. You agree not to copy, reproduce, upload, post, display or use in any way the CANDY L.A.B Marks without the prior written permission of CANDY L.A.B.
When purchasing Course Materials you are granted a limited personal non-exclusive licence to use the Course Materials for 90 days unless stated otherwise, and also download to refer back to when required following the expiry of 90 days.
As such, you may make copies of this Website as necessary incidental acts during your viewing of it, and you may print for your personal use so much of this Website as is reasonable for private purposes.
Save as expressly set out in this Copyright Notice, you may not modify, copy, reproduce, re-publish, upload, post, transmit or distribute in any way any of the Course Materials. Any use of the Course Materials not expressly permitted in this Copyright Notice is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of CANDY L.A.B, or in the case of material licensed to CANDY L.A.B the owner of such materials.
You agree not to delete, change or modify in any way this Copyright Notice on this Website.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending a confirmation email to you indicating that your order has been accepted.
In this Agreement the following terms shall have the following meanings:
"Account": means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
"Facilities": means collectively any online facilities, tools, services or information that CANDY L.A.B makes available through the Website either now or in the future;
"Services": means the services available to you through this Website, specifically use of the CANDY L.A.B proprietary e-learning platform;
"Payment Information": means any details required for the purchase of Services from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
"Premises": Means Our place(s) of business located at The Boulevard, SW6 2UB;
"System": means any online communications infrastructure that CANDY L.A.B makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users": means any third party that accesses the Website and is not employed by CANDY L.A.B and acting in the course of their employment;
"Website": means the website that you are currently using (www.learnworlds.com) and any sub-domains of this site (e.g. candylab.learnworlds.com) unless expressly excluded by their own terms and conditions; and
"We/Us/Our": means CANDY L.A.B
CANDY L.A.B courses are only for those over the age of 18 years. All payments and agreements must be completed by someone 18 years or over.
These Terms and Conditions also apply to customers procuring Services in the course of business.
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of CANDY L.A.B or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
- When using any System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:
- 9.1.1 You must not use obscene or vulgar language;
- 9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
- 9.1.3 You must not submit Content that is intended to promote or incite violence;
- 9.1.4 It is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in any other languages;
- 9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
- 9.1.6 You must not impersonate other people, particularly employees and representatives of CANDY L.A.B or Our affiliates; and
- 9.1.7 You must not use Our System for unauthorised mass-communication such as "spam" or "junk mail".
- 9.2 You acknowledge that XXX Ltd reserves the right to monitor any and all communications made to Us or using Our System.
- 9.3 You acknowledge that XXX Ltd may retain copies of any and all communications made to Us or using Our System.
- 9.4 You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.
- 10.1 In order to procure Services on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:
- 10.1.1 all information you submit is accurate and truthful;
- 10.1.2 you have permission to submit Payment Information where permission may be required; and
- 10.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.
- 10.2 It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
- 10.3 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying Us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged the deposit fee.
- 10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.
- 11.1 Either CANDY L.A.B or you may terminate your Account. If We terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.
- 11.2 If We terminate your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.
- 12.1 Whilst every effort has been made to ensure that all general descriptions of Services available from CANDY L.A.B correspond to the actual Services that will be provided to you, We are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on your individual requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether.
- 12.2 Where appropriate, you may be required to select the required Plan of Services.
- 12.3 We neither represent nor warrant that such Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.
- 12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
- 12.5 In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.
- 13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email. Only once We have sent you an order confirmation email will there be a binding contract between CANDY L.A.B and you.
- 13.2 Order confirmations under sub-Clause 13.1 will be sent to you before the Services begin and shall contain the following information:
- 13.2.1 Confirmation of the Services ordered including full details of the main characteristics of those Services;
- 13.2.2 Fully itemised pricing for the Services ordered including, where appropriate, taxes, delivery and other additional charges;
- 13.2.3 Relevant times and dates for the provision of the Services;
- 13.2.4 User credentials and relevant information for accessing those services.
- 13.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
- 13.4 Payment for the Services shall be taken via your chosen payment method, immediately for any setup fee that corresponds to the service plan you purchased and at the same day of each subsequent month (“billing cycle”) for charges accrued during the previous month (“billing cycle”) AND/OR as indicated in the order confirmation you received.
- 13.5 We aim to fulfill your Order within 2-3 working days or if not, within a reasonable period following your Order, unless there are exceptional circumstances. If we cannot fulfill your Order within a reasonable period, we will inform you at the time you place the Order by a note on the relevant web page or by contacting you directly after you place your Order. Time is not of the essence of the Contract, which means we will aim to fulfill your Order within any agreed timescales but this is not an essential term of the Contract and we will not be liable to you if we do not do so.
- 13.6 CANDY L.A.B shall use all Our reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practice.
- 13.7 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within five (5) working days.
- Additional terms and conditions may apply to the provision of certain Services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order.
- 13.8 CANDY L.A.B provides technical support via our online support forum and/or email. CANDY L.A.B makes any effort possible to respond to support requests within 30 minutes during European business hours (9am to 8pm ECT), but we do not guarantee a particular response time.
Use of the Website is also governed by Our Privacy Policy (http://www.learnworlds.com/privacy-policy/) which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above.
- 16.1 All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
- 16.2 We may use your personal information to:
- 16.2.1 Provide Our Services to you;
- 16.2.2 Process your payment for the Services; and
- 16.2.3 Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.
- 16.3 In certain circumstances (if, for example, you wish to purchase Services on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
- 16.4 We will not pass on your personal information to any other third parties without first obtaining your express permission.
CANDY L.A.B, including all of CANDY L.A.B Educators accept no liability for loss or damages to students, equipment or to any of the customers clientele in the future. We dispense any such claims for misuse of any products or professional training provided. We do NOT authorise on completion of our courses for you to become an Educator for CANDY L.A.B techniques. You may NOT imitate or copy any of our training materials and techniques and any unauthorised copying or rebranding of any of CANDY L.A.B training manuals is strictly prohibited and breaches the terms of our copyright.By enrolling onto any of our courses you understand that legal action may be taken if these terms are broken.
- 17.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
- 17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
- 17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
- 17.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.
We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If We are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
- 19.1 The Website is provided “as is” and on an “as available” basis. CANDY L.A.B uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
- 19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
- 20.1 To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.
- 20.2 Nothing in these Terms and Conditions excludes or restricts LearnWolds Ltd’s liability for death or personal injury resulting from any negligence or fraud on the part of LearnWolds Ltd.
- 20.3 Nothing in these Terms and Conditions excludes or restricts LearnWolds Ltd’s liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
- 20.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and LearnWolds Ltd.
These Terms and Conditions and the relationship between you and CANDY L.A.B shall be governed by and construed in accordance with the Law of England and Wales and CANDY L.A.B and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
